Last updated: 26/10/26
Who we are
Sandwich Bay Bird Observatory Trust (SBBOT) is a registered charity number 1197743 based at:
Sandwich Bay Bird Observatory Trust
Guilford Road
Sandwich Bay
Sandwich
Kent, CT13 9PF.
We are the “data controller” for the personal information described here, which means we decide how and why it is used. You can contact us about privacy via our contact form.
What information we collect
We may collect the following, depending on how you use the site:
Contact details, such as your name, email address, phone number, and postal address, when you contact us, join as a member, book accommodation or an event, or sign up for our mailing list.
Booking and payment details. When booking at www.sbbotbookings.co.uk. We use Stripe, incorporating Apple Pay and Google Pay (where available) to process payments. We do not store full card details.
Gift Aid information, if you make a donation and choose to claim Gift Aid.
Technical information, such as your IP address and browser type, collected through cookies and server logs (see our Cookie Policy).
How we use it
We use your information to:
Manage bookings, memberships and donations.
Reply to your enquiries.
Send you our newsletter or news about events, only if you have agreed to receive it.
Claim Gift Aid and meet our legal and financial obligations.
Keep the website secure and improve it.
Our legal basis
Under UK data protection law, we rely on:
Contract, when we need your details to provide a booking or membership.
Consent, for marketing emails and non-essential cookies, which you can withdraw at any time.
Legal obligation, such as keeping records for Gift Aid and accounting.
Legitimate interests, such as keeping our site secure and running the charity.
Who we share it with
We don’t sell your information. We share it only with organisations that help us run the charity and the website, such as our booking and ticketing providers, payment processors, our mailing list provider, our web hosting provider and HMRC for Gift Aid. These companies may only use your information to provide their services to us.
How long we keep it
We keep personal information only as long as we need it. For example, mailing list details until you unsubscribe and Gift Aid and financial records for six years, as the law requires.
Your rights
You have the right to:
See the personal information we hold about you.
Ask us to correct or delete it.
Object to or restrict how we use it.
Withdraw consent at any time, including unsubscribing from emails using the link in any message.
Ask for your information in a portable format.
To use any of these rights, contact us via our contact form.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this statement
We may update this statement from time to time. The latest version will always be on this page.
NB See HERE for our data protection policy in full